SHIPPING & RETURNS

Please be aware that due to COVID-19 restrictions, shipping delays may occur.
HOW MUCH IS SHIPPING?
For UK orders, shipping is free for orders of £40 or more.
All orders are shipped via First Class Royal Mail.
For orders under £40, shipping will cost £3.30.
Shipping charges to the rest of Europe will start at £5.50.
For International orders, Please contact customerserviceuk@wellbeingisland.com
RETURNS & REFUNDS
If for any reason you are not satisfied with your purchase, please contact us within 30 days of the date of purchase at customerserviceuk@wellbeingisland.com and we will assist you with your issue.
While we always do our best to assist our customers with any issues they have, our Returns & Refunds policy does not apply to certain products for hygiene reasons including, but not limited to, opened Toothpaste, Toothbrushes, Teething Gel etc. Please contact us with your specific issue and we will inform you if we can accept the return.
If your product is deemed faulty or damaged, we will happily replace the item or refund the cost to you. This refund will be processed within 10 business days of the approval of your refund.
If you have any questions regarding our Returns & Refunds Policy, or need help with an order you received, please email us at customerserviceuk@wellbeingisland.com
WHEN WILL MY ORDER ARRIVE?
WE'RE STILL SHIPPING but in these unprecedented times delays may occur.
We ship out of our warehouse in London. If your order is placed before midday it will be despatched the same day and should arrive 2-3 days later.
If you feel that your order is taking longer than usual to arrive or something isn't quite right, contact us at customerserviceuk@wellbeingisland.com and we can help!
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